Berikut adalah hasil survei kepuasan pelanggan untuk layanan di Balai Teknik Sungai tiap tahun
| NO . | NAMA RESPONDEN | NILAI UNSUR PELAYANAN | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| U1 | U2 | U3 | U4 | U5 | U6 | U7 | U8 | U9 | ||||
| 1 | Responden 1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | ||
| 2 | Responden 2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | ||
| 3 | Responden 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | ||
| 4 | Responden 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | ||
| 5 | Responden 5 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | ||
| 6 | Responden 6 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | ||
| 7 | Responden 7 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | ||
| 8 | Responden 8 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | ||
| 9 | Responden 9 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | |||
| 10 | Responden 10 | 3 | 3 | 3 | 4 | 3 | 4 | 4 | 3 | |||
| 11 | Responden 11 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | |||
| 12 | Responden 12 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | |||
| Jumlah Nilai/Unsur | 44 | 43 | 43 | 28 | 44 | 43 | 44 | 44 | 43 | |||
| Nilai Rata-rata/Unsur | 3.67 | 3.58 | 3.58 | 2.33 | 3.67 | 3.58 | 3.67 | 3.67 | 3.58 | |||
| Nilai Rata-rata Tertimbang/Unsur | 0.41 | 0.40 | 0.40 | 0.26 | 0.41 | 0.40 | 0.41 | 0.41 | 0.40 | 87.04 | ||
| IKM UNIT PELAYANAN | Baik | |||||||||||